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Email Confirmations Washingtonwineworks.com sends email order confirmations to the address specified in your account. An email confirmation of new orders is sent that specifies when your package has been shipped. Email confirmations are considered a service, and are therefore still delivered to customers that have requested not to receive promotional email messages from This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Shipping States To Which Washingtonwineworks.com Ships We ship non-wine items (gift baskets, gourmet foods, accessories) to all 50 states. For orders containing wine, below is a list of states we ship to, as well as details on which states do not allow shipments of wine: States where we ship non-wine related products All 50 U.S. states States where we do ship wine1 California Florida Illinois Minnesota Missouri Nevada New Hampshire New Mexico North Dakota Ohio Oregon Washington Washington D.C. West Virginia Wyoming States where we do not ship wine2 Alabama Arkansas Arizona Connecticut Delaware Georgia Hawaii Indiana Iowa Kansas Kentucky Maine Michigan Montana New Jersey Oklahoma Pennsylvania Rhode Island South Carolina South Dakota Tennessee Utah Vermont Wisconsin States with zip code restrictions on wine shipments3 Alaska Florida Idaho 1 Please be sure you have chosen your Ship To state correctly, as regulations in certain areas of the U.S. prohibit their residents from receiving wine shipments directly. 2 These states are limited to accessories and non-wine Gourmet Food Baskets only. Washingtonwineworks.com does not ship wine to these states due to current legal restrictions. 3 Local laws prevent us from shipping to certain zip codes in these states. Information regarding zip codes that are not currently serviced by Washingtonwineworks.com will appear at the time that orders are placed. * State regulations in Connecticut prohibit wine and food from being shipped in the same package. As such, Washingtonwineworks.com does not offer for sale in these states any gift baskets, clubs or collections that contain both food and wine. ** State regulations in New York prohibit wine and food from being shipped in the same package. Baskets ordered that include both food and wine will be sent in two separate packages. *** Texas state law prohibits us from shipping wines containing more than 16% alcohol. Because wine availability and pricing may vary from state to state due to the way interstate commerce laws influence our buying patterns, Washingtonwineworks.com has created this layover welcome screen to prevent confusion. We've learned from experience that customers sometimes browse while "shopping in" a default state, then switch states when they're ready to complete an order, only to discover the wine they want isn't available or is priced differently for that location. We have found that the select-state layover screen, while a little intrusive, almost entirely eliminates the chance of customers being disappointed by the way their order can be affected if they don't choose a shipping state before shopping. Some states do not allow retailers to ship wine over state lines, so if a retailer doesn't have a warehouse in these states, it cannot sell wine to customers in these states. We can, however, ship many other products like gift baskets and gourmet foods to these states, and customers in these states can order gifts of wine for friends and family elsewhere. Recent changes to some state alcohol-shipping laws (made in the wake of a 2005 Supreme Court ruling on interstate wine sales) apply only to direct shipments from wineries, and have no effect on wine retailers like Washingtonwineworks.com. To learn more about wine shipping laws, please visit the following site for links to each state's Alcoholic Beverage Control agency: http://www.ncsla.org/states.htm Merchandise Damaged in Shipping It is unusual to receive a damaged product from Washingtonwineworks.com. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by visiting our Customer Service area and email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase. Shipping and handling - prices and rush shipping options For standard delivery of wine, Washingtonwineworks.com charges a base rate of $8.95 per order, plus $1.50 per bottle. Shipping rates for non-wine items start at $7.99, and vary based on weight and quantity. (Orders to Alaska will include an additional $5.00 charge.) In most cases, Washingtonwineworks.com offers three delivery options - Standard, Priority, and Express. The estimated delivery times and costs of these options can vary based on the weight and availability of products. (Quick-selling or rare items may be back-ordered up to a few days.) While under many circumstances we are able to deliver orders within a day or two, at this time Washingtonwineworks.com cannot guarantee overnight delivery. When placing a Washingtonwineworks.com order, all delivery options available for your shipment will appear during the "Confirm Order" step of the checkout process, showing the costs and estimated delivery times for each based on your particular order. (Some states allow only standard ground shipping for alcohol.) Legally, wine can only be delivered when someone 21 or older is present to sign for the delivery. Signees do not need to be the person whose name is on the package, but they may have to show proof of age. If this is not possible at a customer's home, Washingtonwineworks.com is happy to address your shipment(s) to a work address or to a neighbor who is home during normal delivery hours. Delivery arrangements - scheduling special times or days Washingtonwineworks.com has no influence over the routes and schedules of delivery companies, and thus cannot help you make special arrangements for delivery times. Armed with this information, we're open to suggestions. But here's ours: We would be happy to address your shipment(s) to a work address or to a neighbor who is home during normal delivery hours. In order to ensure we provide timely deliveries, Washingtonwineworks.com generally ships orders the next business day after the order is placed, unless a product is out of stock Pick Up – Washington State Residents Only Wine orders are available for Pick-Up at Washingtonwineworks.com corporate office during normal business hours, Monday-Friday, 8am – 5pm.
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